Most businesses have no idea what they actually spend on printing. Toner orders, service calls, downtime — it adds up fast and nobody owns it. West Computers manages your entire print environment — devices, supplies, maintenance, and security — on a predictable monthly cost.
Printers break at the worst possible time. Toner runs out mid-job. Nobody knows which model takes which cartridge. IT gets the ticket even though printing "isn't really IT." Sound familiar? West Computers takes the whole problem off your plate.
We monitor your print fleet remotely — tracking toner levels, device status, and page counts across every printer in your environment. When toner drops below threshold, we ship it before you run out. When a device needs service, we dispatch. You don't have to open a ticket or chase a vendor.
We also handle print security — a frequently overlooked attack surface. Unsecured printers on a network can be a vector for data exfiltration and lateral movement. We apply security baselines to all managed devices and integrate them into your broader IT policy.
Every deliverable your business receives as part of this service.
All printers and MFPs centrally managed — inventory tracked, firmware updated, and configurations standardized across your environment.
Toner levels monitored remotely. Replacement cartridges shipped before you run out — no more emergency supply runs or production interruptions.
Hardware failures covered under the managed print agreement. We dispatch service without waiting for you to open a ticket and source a repair.
Printers are network endpoints and treated as such. Security baselines applied, access controls configured, and firmware kept current to close known vulnerabilities.
Monthly reports showing page counts by device and user. Identifies waste, supports cost allocation, and informs decisions on right-sizing your fleet.
Recommendations on when to replace aging devices, plus procurement support when it's time to refresh — right-sized for your actual print volume.
We inventory every printer and MFP — make, model, age, usage volume, current costs (hardware, supplies, service). Most businesses are surprised by what they're actually spending.
We analyze your print volume by location and user group, identify underutilized or over-specced devices, and recommend a right-sized fleet if changes are warranted.
All managed devices enrolled in remote monitoring, security baselines applied, and toner tracking enabled. Driver deployment handled via your RMM platform.
Toner fulfilled proactively, firmware updated, security configurations maintained, and service dispatched as needed. Monthly usage reports delivered.
Fleet performance, cost-per-page trends, and device health reviewed quarterly — with recommendations for optimization or upcoming replacements.