Real analysts watching your environment around the clock — not just alerts firing into a dashboard nobody's watching. When a threat hits, we respond. Not tomorrow. Now.
Most small businesses have antivirus software. Some have a firewall. Almost none have a security operations center watching their environment 24 hours a day, 365 days a year — until now.
MXDR (Managed Extended Detection and Response) is the evolution of endpoint detection. Where EDR stops at your devices, MXDR extends coverage to your network traffic, cloud applications, email, and identity systems — and puts human analysts behind the data to investigate and respond.
West Computers delivers MXDR through our SOC platform, backed by a dedicated team of 15+ analysts and engineers. When something looks wrong at 2 AM on a Sunday, someone is there.
MXDR doesn't just watch your workstations. It covers the full attack surface modern businesses expose.
Every workstation and server with the monitoring agent installed — behavioral analysis, process monitoring, memory inspection, and file activity.
Traffic analysis, lateral movement detection, command-and-control beacon identification, and DNS anomaly monitoring.
Microsoft 365 sign-in anomalies, impossible travel alerts, OAuth abuse, and SharePoint/OneDrive data exfiltration signals.
Entra ID / Active Directory monitoring — privilege escalation, account enumeration, pass-the-hash, and credential stuffing detection.
Phishing indicators, malicious attachment detonation, BEC pattern recognition, and inbox rule manipulation alerts.
Centralized log ingestion and correlation from firewalls, servers, endpoints, and cloud services — with analyst-reviewed alerts.
Our response process is defined, documented, and executed consistently — not improvised under pressure.
We deploy the monitoring agent to all endpoints via your RMM (SuperOps). Baseline behavioral profiles are established over the first 7–14 days to reduce false positives specific to your environment.
Our MXDR platform ingests telemetry from endpoints, network, cloud, and identity 24/7. The SIEM correlates events across sources — catching attack chains that individual tools miss.
When the platform flags a high-confidence alert, a SOC analyst investigates — reviewing the full context, timeline, and scope before determining if it's a genuine incident.
Confirmed incidents trigger immediate action: endpoint isolation, process termination, credential revocation, and firewall rule updates — coordinated between the SOC team and West Computers.
You receive a clear incident report — what happened, what was affected, what was done, and what you need to do next. No jargon dumps. Plain business language.
MXDR isn't just for enterprises. These are the businesses that need 24/7 coverage most.
HIPAA requires safeguards. MXDR delivers the technical monitoring component auditors look for.
Client privilege and confidential records demand active monitoring, not passive antivirus.
FTC Safeguards Rule requires documented incident detection and response capabilities.
OT/IT convergence creates new attack surfaces that traditional tools don't cover.
CMMC and federal contract requirements increasingly mandate active SOC coverage.
If ransomware would shut you down, you need someone watching — not just software hoping.